Requesting a return
If there is a problem with an order, contact us promptly using the details on our Contact page. Include your order number, the affected item, the reason for the request, and clear photographs where the item is damaged, defective, or incorrect.
Return eligibility
Eligible items should be unused, unwashed, unworn, and returned with their original tags and packaging. Items that show signs of use, washing, alteration, accidental damage, or missing parts may not be accepted unless they were received faulty.
Items that may not be returnable
Personalised, customised, made-to-order, hygiene-sensitive, clearance, or final-sale products may not be returnable unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.
Approval and return shipping
Please wait for return instructions before sending an item. Return shipping responsibility and charges depend on the reason for the return. If we supplied a damaged, defective, or incorrect product, we will explain the available remedy and return process.
Refunds and exchanges
After an approved return is received and inspected, we will notify you of the outcome. If the refund is approved, it will be processed to the original payment method within 5–7 working days. Please note that additional processing time may be required by your bank or payment provider before the refunded amount appears in your account.
An exchange is subject to stock availability.
Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or dispatch has begun.
Consumer rights
This policy does not limit any rights you have under applicable consumer law.